A third-party self-storage operator and operating partner for owners and investors
Storeinn is a third-party self-storage operator and operating partner for property owners, investors and existing platforms in Europe. We run facilities with a remote-first, centralised model: a central team, standardised site processes, a centralised call centre and real-time data on the Inntello platform.
Storeinn takes operational responsibility for self-storage facilities on behalf of property owners, investors and existing platforms. We combine a central operations and customer service team with site level processes and the Inntello technology platform. Mandate, geography, systems and reporting are agreed for each engagement.
Storeinn does not own the assets it operates for third parties unless that is explicitly agreed in a separate arrangement.
Who this is for
Four situations where an operating partner usually makes the difference.
New self-storage projects
A facility that is being planned or built and needs an operator in place before launch, so the concept, unit mix, pricing setup and systems are ready on opening day.
Converted properties
A warehouse, retail unit, basement or industrial building being converted into storage, where the owner wants operations handled rather than building a team.
Existing facilities and platforms
A facility or a portfolio already in operation that needs a new operator, a system change or a more central way of working.
Owners and investors needing an operating partner
An owner or investment partner who holds the asset and wants a specialist to run the day to day operation under an agreed mandate.
What Storeinn operates
The scope below is the full toolkit. The actual mandate is agreed per engagement and can be narrower.
Launch preparation
Unit mix, pricing setup, product and terms configuration, system setup and the practical readiness needed before a facility opens or changes operator.
Digital letting
Enquiries, quotes, agreements and move ins handled digitally through the Inntello platform rather than through a staffed reception.
Customer service
A central team handling customer questions, contract changes, payment matters and move outs for the facilities under mandate.
Access and site technology
Digital access administration, user rights, alarm and camera coordination and the technical setup that lets a facility run without permanent on site staffing.
Pricing and revenue management
Ongoing price and occupancy management within the framework agreed with the owner, with changes documented and reported.
Facility oversight, reporting and suppliers
Coordination of cleaning, maintenance, security and other suppliers, plus agreed operational and commercial reporting to the owner.
How the operating model works
Three parts that always work together.
Central team
Letting, customer service and administration are handled centrally for all facilities under mandate instead of being staffed site by site.
Site processes
Each facility has defined routines for access, cleaning, maintenance, security and supplier coordination, adapted to the building.
Inntello technology
Booking, digital access, administration and monitoring run on the Inntello platform, which is how a central team can serve individual sites.
The balance between central work, on site attendance and owner involvement is set in the operating agreement.
Who does what
A typical division of responsibilities. The exact scope is agreed per mandate.
The asset owner is responsible for
- Ownership of the property and the asset itself
- Investment decisions and capital expenditure
- Insurance, permits and obligations that follow ownership
- Approving the operating framework, including the pricing framework
Storeinn is responsible for
- Launch preparation and system setup
- Digital letting and customer service
- Access administration and day to day site routines
- Pricing and occupancy work within the agreed framework
- Supplier coordination and agreed reporting
Storeinn operates the facility on behalf of the owner. It does not take ownership of the property through an operating mandate.
From first conversation to ongoing operation
Five steps, so both sides can decide on real information.
Initial assessment
We look at the property or the existing facility, the current situation, the systems in use and what you want an operator to take on.
Operating plan and agreement
Scope, responsibilities, reporting, geography and the commercial model are documented before anything starts.
Setup or migration
Systems, products, prices, access and customer data are set up, or migrated from an existing platform and legacy system where that applies.
Launch or handover
The facility opens, or the operating responsibility is handed over, with the central team and site routines in place.
Ongoing operation and reporting
Storeinn runs the facility day to day and reports to the owner in the agreed format and interval.
Timing depends on the property, the systems involved and the scope of the mandate.
Taking over or upgrading an existing operation
An existing facility or platform does not have to start from scratch.
Operator handover
Storeinn can take over operational responsibility for a facility that is already open, with customers and agreements in place.
Legacy system migration
Existing customers, agreements and access data can be migrated from a legacy management system onto the Inntello platform.
Operational upgrade
A facility can keep its owner and identity while moving to a central operating model, digital letting and digital access.
Every takeover is scoped individually. What can be migrated depends on the existing system and the data available.
What stands behind Storeinn
Founder led experience
Founders behind Shurgard Europe, Pelican Self Storage, 24Storage and Grana International, plus asset management experience from Aberdeen, Schroders and Catella.
Operating capability
A centralised operating and customer service model rather than site by site staffing.
The Inntello platform
Our own technology for booking, digital access, administration and monitoring.
Industry membership
Storeinn is a member of SSA Sweden and FEDESSA.
Questions about operating mandates
What does a Storeinn operating mandate cover?
It normally covers launch preparation, digital letting, customer service, access administration, pricing and occupancy work within an agreed framework, supplier coordination and reporting. The exact scope is written into the operating agreement for each engagement.
Does Storeinn take ownership of the property?
No. In a third-party operating mandate the owner keeps ownership of the property and the asset. Storeinn operates the facility on the owner's behalf. Any ownership or co-investment arrangement would be a separate agreement.
Which technology is used?
Facilities are operated on the Inntello platform, which handles booking, digital access, administration and monitoring. That is what allows a central team to serve individual sites.
Can you take over an existing facility?
Yes. Storeinn can take over an open facility with existing customers and agreements, and migrate customer, agreement and access data from a legacy management system where the data allows it.
Which geographies do you operate in?
Storeinn works with self-storage in Europe and has its roots in the Nordics. The geography for a specific mandate is agreed in the initial dialogue.
How long does onboarding take?
It depends on the property, the systems in use and the scope of the mandate. A new project follows the construction or conversion timetable, while a handover of an existing facility follows the migration work involved.
What is the next step?
Contact us with the property or facility, its current status and what you want an operator to take on, and we will come back to arrange an initial conversation.
Talk to Storeinn about operations
Tell us about the property or the facility and we will come back to arrange an initial discussion.
Useful to include
- Property or facility and its location
- Current status: planned, under conversion or in operation
- Systems in use today, if any
- The scope you want an operator to take on
More about the group: Inntello · 24GarageBox · Grana International.
Contact: info@storeinn.com · /llms.txt
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